SHIPPING
When can I expect my order to be delivered?
All orders will be shipped within 48 hours after order confirmation. Please allow 10-15 business days for standard delivery. You will receive an email confirmation with your tracking number after your order is shipped. Your shipment will be shipped with the best possible provider for your location to ensure speed and satisfaction. You may track your package or sign up for SMS shipping alerts by going to the carrier's website below:
If you have any questions about the status of your order feel free to contact us.
Or alternatively contact us via email: support@shchemet.com.
RETURN POLICY
If you are not completely satisfied with your products - we are offering you a 30-days guarantee on all purchases. Simply send the item(s) back to us for a full refund or replacement, less shipping & handling.
To be eligible for a return and fill refund, your item must be in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require that you include a note with the following information:
Full Name
Email address used to purchase your order
Refunds (if applicable)
Once your return is received and inspected, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 - 10 business days. If for some reason your return arrives in unacceptable condition, we will notify you by email that your return was rejected.
Late or missing refunds (if applicable)
If you haven' t received a refund yet, please note that it may take some time before your refund is officially posted on your credit card statement or in your bank account. This can be up to 5-7 business days. If you still have not received your refund after 7 business days, please contact us directly at support@shchemet.com. We are here to help ensure a prompt and courteous refund.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email atsupport@shchemet.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.